Contact Us
We’d love to hear from you.
Phone: +1 805 395 2070
Monday-Friday 9:00am-5pm PST
Alternatively, select your inquiry type below, and we’ll get back to you.
What You Need to Use Your Shiftwave Pro
Shiftwave Pro runs through the Shiftwave Control App on an iPad, replacing the older control box system.
You’ll need:
- iPad with a USB-C port (M-series recommended)
- Headphones — Bluetooth or wired (If you prefer wired headphone, you’ll need either a USB-C docking station or an audio adapter)
- iPad stand (optional but recommended) — helps keep your iPad stable during sessions
Included with your Shiftwave Pro:
- Shiftwave Pro chair
- Shiftwave iPad App
- Shiftwave Mobile App
- Eye mask for full immersion
What Is Your Return Policy?
Shiftwave offers a 30-day return window from the date of delivery. Returned units must be in original condition and packaging. Shipping fees are non-refundable.
For full details or to start a return, visit our Return Policy →
Do you offer financing?
Yes. We offer financing through Affirm, starting as low as $415 per month or 0% APR, depending on your eligibility and purchase amount.
At checkout, select Affirm to view your personalized payment options before completing your order. Affirm’s application process is quick and doesn’t affect your credit score just to check your eligibility.
We offer commercial financing through Brickhouse Capital for clinics, wellness centers, and organizations.
*Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. For licenses and disclosures, see affirm.com/licenses.
Is Shiftwave eligible for HSA/FSA/HRA?
Shiftwave is eligible for HSA and FSA purchases through TrueMed.
During checkout, simply choose TrueMed as your payment option. TrueMed will guide you through obtaining a Letter of Medical Necessity (LMN), a short online form that allows you to use pre-tax HSA/FSA funds.
Shiftwave is also eligible for MyCigna HRA (Health Reimbursement Arrangement) programs, including those available to retired NFL players.
We recommend confirming eligibility with your benefits administrator before purchasing.
Do you ship internationally?
Yes. Shiftwave ships worldwide, except where restricted by U.S. trade or export regulations.
International customers are responsible for any local duties, import taxes, or customs fees charged by their country.
Why are there two Shiftwave apps?
hiftwave uses two connected apps that work together to give you the full experience:
1. Shiftwave Control App (iPad) - This app runs your sessions
2. Shiftwave Companion App (Mobile)
This app helps you track progress, receive AI-based guidance, and access Mini Lab insights, education, and session history from your phone.
In short:
- iPad App = Experience + Control
- Mobile App = Insight + Guidance
Together, they create one seamless ecosystem for your daily use and ongoing progress.
