Terms of service

SHIFTWAVE
TERMS AND CONDITIONS FOR SHIFTWAVE PURCHASE

Last Updated: February 27, 2026

IMPORTANT SAFETY INFORMATION

Shiftwave was created to improve lives and so we want to make sure that it's fine for you to use. The vibrations you experience with Shiftwave are similar to what you might experience during vigorous exercise or riding on the back of a motorcycle. Because of that, do not use Shiftwave if you:

• Are pregnant

• Have a retinal tear or detachment

• Have blood clots or any form of thrombosis

• Have unstable angina

• Have epilepsy or are prone to seizures

Also, please talk with your physician before using Shiftwave if you:

• Have a heart condition

• Recently had surgery

• Received a surgical implant (such as a shunt, stent, mesh, venous filter, aneurysm clip, or pacemaker)

• Have any condition that is worsened by vibration or otherwise makes you concerned about using Shiftwave

We also want to tell you that there is a condition called Vibratory Urticaria, also known as "Runner's Itch," where a person gets itchy from vibrations. About a quarter of people have a mild form of Runner's Itch – one of the cofounders of the company actually has it. For him he no longer itches when using Shiftwave, but for some people the itching detracts from the efficacy. So Shiftwave includes a control so that you can turn down the intensity to limit the chance that you get itchy. And for the few people who do have severe Vibratory Urticaria we recommend that you do not use Shiftwave.

Nothing in this Important Safety Information limits Shiftwave's liability under applicable product liability or consumer protection law. If you experience any adverse effects while using Shiftwave, discontinue use and consult a healthcare professional.

Terms and Conditions for Shiftwave Purchase

Welcome to Shiftwave's website. Shiftwave offers this website, including all information, tools and services available from this site to you, the user, conditioned on your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions ("Terms"). These Terms apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants and/or contributors of content.

These Terms govern your purchase of the vibrating chair and accessories, including but not limited to the biofeedback product that is used with the chair (collectively, the "Product") from www.shiftwave.co ("Website"). By completing your purchase, you agree to be bound by these Terms, which form a legally binding contract between you and Shiftwave, henceforth referred to as "we," "us," or "our." If you do not agree to these Terms, please do not proceed with your purchase.

If you are a consumer habitually resident in the European Economic Area (EEA), the European Union (EU), or the United Kingdom (UK), the EU/EEA/UK Addendum to these Terms also applies to you. In the event of any conflict between these Terms and the Addendum, the Addendum shall prevail. Nothing in these Terms excludes or limits any mandatory consumer protection rights you have under the laws of your country of habitual residence.

1. Agreement to Terms

By purchasing the Product, you confirm that you have read, understood, and agreed to these Terms, as well as our Privacy Policy and, where applicable, the End User License Agreement (EULA) for Shiftwave software and digital services.

If you are an EU/EEA/UK consumer, you also confirm that you have been provided with the EU/EEA/UK Addendum to these Terms and the model withdrawal form before completing your purchase.

2. Product Description and Notice

We strive to ensure that all descriptions, images, and prices of the Product on our Website are accurate. However, errors may occur. If we discover an error in the price or description of the Product you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order with the correct details or cancelling it. You also have reviewed and understand the IMPORTANT SAFETY INFORMATION provided on the website, and to the extent that individuals other than yourself will use the Product, you agree to inform them of the IMPORTANT SAFETY INFORMATION and assure their understanding prior to allowing them to use the Product.

2A. Digital Elements

The Product includes digital elements, including the Shiftwave Control App (iPad), the Companion App (mobile), the AI Coach, the BioDrive real-time biofeedback system, guided protocols, and associated firmware and software (collectively, the "Digital Services"). Your use of the Digital Services is governed by the separate End User License Agreement (EULA), which is provided to you before first use. The Digital Services include the following core functionality:

• Real-time biofeedback display during Chair sessions via the Control App

• Operation and control of over seventy (70) guided wellness protocols

• AI-driven personalised protocol recommendations via the AI Coach

• Session history tracking, health metric trends, and Mini Lab insights via the Companion App

• Cross-device synchronisation of session and health data

• Multiple user profile management including Guest Mode

2B. Compatibility Requirements

The Digital Services require the following to function:

• Control App: iPad running iPadOS 

• Companion App: iOS or Android

• Bluetooth capability for connection to the Chair via the ShiftLink module

• Internet connection for account creation, data synchronization, AI Coach functionality, and software updates

Offline functionality is limited to previously downloaded protocols with local data storage only. If compatibility requirements change due to a software update, we will notify you in advance and the update will not be mandatory if it would cause your devices to become incompatible.

3. Purchase and Payment

To purchase the Product, you must be at least 18 years old and possess a valid credit or debit card issued by a bank acceptable to us. By placing an order, you represent that all information you provide to us is true and accurate, that you are an authorized user of the credit or debit card used to place your order, and that there are sufficient funds to cover the cost of the Product.

Payment is processed by our third-party payment processors. We do not store your full payment card information on our systems. Financing options may be available through Affirm, and HSA/FSA payments may be processed through TrueMed, subject to their respective terms and conditions.

4. Shipping and Delivery

We will deliver the Product to the shipping address you provide during the checkout process. Delivery times are estimates only and are not guaranteed. We will make reasonable efforts to meet estimated delivery dates and will keep you informed of any significant delays.

Risk of loss and title for the Product pass to you upon delivery to the shipping address you provided. For EU/EEA/UK consumers, risk passes when you, or a third party indicated by you (other than the carrier), acquires physical possession of the Product.

5. Modification to the Service and Prices

Prices for our products are subject to change without notice for future orders. Once we have confirmed your order, we will not increase the price of the Product you ordered.

5A. Modifications to Digital Services

We may modify the Digital Services beyond routine updates only where:

• There is a valid reason for the modification (such as adapting to a new technical environment, complying with changes in law, or addressing security vulnerabilities);

• The modification is made at no additional cost to you;

• You are informed of the modification clearly and in advance; and

• For modifications that negatively impact your access to or use of the Digital Services, you receive at least thirty (30) days' advance notice and the right to terminate free of charge within thirty (30) days of receipt of such notice.

Software updates necessary to maintain the conformity, security, or functionality of the Digital Services will be provided at no additional cost. You will be informed of available updates and the consequences of not installing them.

5B. Discontinuation

We will not discontinue the Digital Services in their entirety while the Product remains within its applicable warranty or legal guarantee period. If we intend to discontinue any material feature of the Digital Services after that period, we will provide at least ninety (90) days' prior written notice, make reasonable efforts to provide an alternative means of accessing affected functionality, and ensure that you can export your data in a machine-readable format before discontinuation.

The Chair's core mechanical functions (pulsed pressure waves, whole-body vibration) will continue to operate independently even if the Digital Services become unavailable.

6. Cancellation, Returns, and Refunds

6A. Shiftwave 30-Day Money-Back Guarantee

We stand behind our Product. You may return the Product for a full refund within thirty (30) days of receiving it, for any reason. To initiate a return under this guarantee, please contact our customer service team at info@shiftwave.co. Refunds will be processed to the original payment method within fourteen (14) days of receiving the returned Product.

6B. EU/EEA/UK Statutory Right of Withdrawal

If you are a consumer in the EU, EEA, or UK: You have a statutory right to withdraw from this contract within fourteen (14) days without giving any reason, in addition to our 30-day commercial guarantee. The withdrawal period expires fourteen (14) days after the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the Product. Full details, including the model withdrawal form, are set out in the EU/EEA/UK Addendum to these Terms.

Key points about the statutory right of withdrawal:

• You may exercise the right by any unequivocal statement (email, letter, or the model withdrawal form).

• You may handle the Product to the extent necessary to establish its nature, characteristics, and functioning, in the same way you would in a physical store.

• Return in original packaging is not required.

• We will reimburse all payments, including standard delivery costs, without undue delay and in any event within fourteen (14) days from the day we are informed of your decision to withdraw.

• We may withhold reimbursement until we have received the Product back or you have supplied evidence of having sent it back, whichever is earliest.

• You bear the direct cost of returning the Product.

6C. General Return Conditions

For returns under the 30-day money-back guarantee (Section 6A) outside of the EU/EEA/UK, the Product should be in a condition consistent with reasonable inspection and testing. Normal handling to establish the nature, characteristics, and functioning of the Product is expected and will not affect your right to a refund.

7. Warranty and Legal Guarantee of Conformity

7A. ShiftCare Commercial Warranty

The Product comes with a ShiftCare commercial warranty covering manufacturing defects for one (1) year from the date of delivery. This warranty is non-transferable. The warranty does not cover damage resulting from misuse, accidents, or normal wear and tear.

Shiftwave also offers ShiftCare+, an extended commercial warranty providing additional benefits for a period of two (2) or more years. ShiftCare+ may include benefits beyond the statutory legal guarantee, such as coverage for accidental damage, expedited replacement, and dedicated priority support. Details of ShiftCare+ benefits are provided at the time of purchase.

7B. EU/EEA/UK Statutory Legal Guarantee of Conformity

EU/EEA/UK consumers: You benefit from a statutory legal guarantee of conformity that applies for a minimum of two (2) years from delivery. This is a right provided by law and exists independently of, and in addition to, the ShiftCare and ShiftCare+ commercial warranties described above. It cannot be excluded, limited, or waived by contract. Full details are set out in the EU/EEA/UK Addendum to these Terms.

Under the legal guarantee, the Product must be fit for its normal purpose, match its description and any pre-contractual statements, possess the qualities and durability you may reasonably expect, and be delivered with all necessary accessories and instructions. For the Digital Services that form part of the Product, the legal guarantee extends for the entire period during which they are continuously supplied, or at least two (2) years, whichever is longer.

If the Product does not conform, you are entitled to repair or replacement free of charge, or, if that is not possible or not completed within a reasonable time, a proportionate price reduction or, for significant defects, a full refund.

7C. Disclaimer

To the fullest extent permissible pursuant to applicable law, and except as set out in Sections 7A and 7B, Shiftwave disclaims all other warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. This disclaimer does not apply to the statutory legal guarantee of conformity for EU/EEA/UK consumers, which cannot be excluded or limited.

8. Limitation of Liability

8A. General Limitation. Subject to Section 8B, our liability for losses you suffer as a result of us breaching these Terms or in connection with your use of the Product is strictly limited to the purchase price of the Product you purchased. We are not responsible for indirect losses which occur as a side effect of the main loss or damage, or losses by any other party who may use the Product you purchased.

8B. Exclusions from Limitation. Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors;

• Fraud or fraudulent misrepresentation;

• Breach of the statutory legal guarantee of conformity (for EU/EEA/UK consumers, as described in Section 7B and the Addendum);

• Product liability under applicable law, including EU Directive 85/374/EEC or the UK Consumer Protection Act 1987;

• Breach of obligations under applicable data protection law regarding your personal data, including Health Data;

• Any other liability that cannot be excluded or limited by mandatory applicable law in your jurisdiction.

8C. For EU/EEA/UK consumers, the limitation in Section 8A and any exclusion of indirect losses apply only to the extent permitted by the mandatory laws of your country of habitual residence.

9. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright and other intellectual property laws. Your use of the Software and Digital Services is governed by the End User License Agreement (EULA).

10. Changes to Terms

We reserve the right to modify these Terms from time to time. We will provide you with at least thirty (30) days' notice of material changes by email and/or by posting the updated Terms on our Website. Your continued use of the Website and purchase of Products after such changes take effect signifies your acceptance of the updated Terms.

Changes that are required by law, that address security vulnerabilities, or that correct errors may take effect immediately upon notice.

For EU/EEA/UK consumers, changes to these Terms will not affect orders already confirmed by us.

11. Governing Law and Jurisdiction

11A. Governing Law. These Terms are governed by the laws of Delaware, United States.

11B. EU/EEA/UK Consumers. If you are a consumer habitually resident in the EU, EEA, or UK, the choice of Delaware law does not deprive you of the protection afforded by mandatory provisions of the law of your country of habitual residence that cannot be derogated from by agreement, in accordance with Article 6(2) of Regulation (EC) No 593/2008 (Rome I) or, for UK consumers, equivalent UK law. Where the mandatory provisions of your local law offer greater protection, those provisions shall apply. You may bring proceedings in the courts of your country of habitual residence. Shiftwave may only bring proceedings against you in the courts of your country of habitual residence.

11C. Arbitration (Non-EU/EEA/UK). For customers who are not EU/EEA/UK consumers: Shiftwave may, in its discretion, require that any dispute be settled through binding arbitration in accordance with the rules of the American Arbitration Association ("AAA"). Such arbitration shall take place in Santa Barbara County, California. The arbitrator shall be selected by mutual agreement of the parties, or, failing agreement, in accordance with AAA rules.

11D. EU/EEA/UK Consumers – No Mandatory Arbitration. If you are an EU/EEA/UK consumer, Section 11C does not apply to you. You are not required to submit to binding arbitration before a dispute arises. You retain your full right to bring proceedings in the courts identified in Section 11B. If you wish to participate voluntarily in arbitration after a dispute has arisen, you may do so by separate written agreement at that time.

11E. EU Online Dispute Resolution. The European Commission provides an Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. EU/EEA consumers may use this platform to seek resolution of disputes arising from online purchases. Our email address for ODR purposes is info@shiftwave.co.

12. Waiver

12A. Non-EU/EEA/UK Customers. You acknowledge and agree that you are waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Unless both you and Shiftwave agree in writing, all actions will be addressed on an individual basis and not in a class, collective, consolidated, or representative proceeding.

12B. EU/EEA/UK Consumers. Section 12A does not apply to you. Your right to a trial, including your right to participate in collective consumer redress actions and representative actions under Directive (EU) 2020/1828 or equivalent UK legislation, is fully preserved and cannot be waived by contract.

13. Product Safety and Regulatory Compliance

The Product is designed and manufactured to meet applicable safety standards. For EU/EEA customers, the Product complies with the General Product Safety Regulation (EU) 2023/988. For UK customers, the Product complies with the General Product Safety Regulations 2005 (as amended).

Shiftwave will promptly notify affected customers and relevant market surveillance authorities of any safety issues identified after sale, in accordance with its obligations under applicable product safety regulations.

The Important Safety Information set out above represents our current understanding of contraindications and precautions. This information does not limit our statutory product liability under any applicable law.

14. Data Protection

Your use of the Product and Digital Services involves the collection and processing of personal data, including health data collected through the Chair's biofeedback sensors. For full details of how we collect, use, and protect your personal data, please refer to our Privacy Policy at shiftwave.co/policies/privacy-policy.

Your use of the Digital Services is governed by the End User License Agreement (EULA), which contains detailed information about health data processing, AI Coach profiling, and your rights regarding automated decision-making.

To exercise your data subject rights (including access, rectification, erasure, portability, and objection), please visit our GDPR Compliance page at shiftwave.co/pages/gdpr or contact our Data Protection Officer at info@shiftwave.co.

15. Survival

In the event that a court or arbitrator determines that any provision in these Terms is invalid, all other provisions will remain in effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

16. Entire Agreement

These Terms, together with the Privacy Policy, the End User License Agreement (EULA), and, for EU/EEA/UK consumers, the EU/EEA/UK Addendum, constitute the entire agreement between you and Shiftwave regarding your purchase and use of the Product.

Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Email: info@shiftwave.co

Post: Cofactor Systems, Inc., 513 Garden St, STE G, Santa Barbara, CA 93101, United States

For data protection enquiries:

Data Protection Officer: info@shiftwave.co

GDPR Compliance page: https://shiftwave.co/pages/gdpr

EU/EEA Representative: [to be appointed]

UK Representative: [to be appointed]

EU Online Dispute Resolution: https://ec.europa.eu/consumers/odr

By completing your purchase, you acknowledge that you have read and understood these Terms and agree to be bound by them. For EU/EEA/UK consumers, you further acknowledge that you have been provided with the EU/EEA/UK Addendum and the model withdrawal form.

EU/EEA/UK ADDENDUM

TO THE TERMS AND CONDITIONS FOR SHIFTWAVE PURCHASE

Last Updated: February 27, 2026

This Addendum applies to you if you are a consumer habitually resident in the European Economic Area (EEA), the European Union (EU), or the United Kingdom (UK). It supplements the Shiftwave Terms and Conditions for Purchase (the "Terms"). Where the Terms already contain EU/EEA/UK-specific provisions (including Sections 5A-5B, 6B, 7B, 8B-8C, 11B-11E, and 12B), those provisions and this Addendum are to be read together. In the event of any conflict, the provision more favourable to you as a consumer shall prevail.

A1. Application

A1.1 This Addendum applies automatically if you are a consumer (a natural person acting for purposes outside your trade, business, craft, or profession) habitually resident in any EU Member State, EEA State (including Iceland, Liechtenstein, and Norway), or the United Kingdom.

A1.2 Nothing in the Terms or this Addendum excludes or limits any mandatory consumer protection rights you have under the laws of your country of habitual residence.

A2. Right of Withdrawal - Model Form and Supplementary Details

A2.1 Section 6B of the Terms sets out your statutory right of withdrawal. This Section A2 provides the model withdrawal form required by Directive 2011/83/EU Annex I(B) and supplementary details.

A2.2 Model Withdrawal Form. To exercise your right of withdrawal, you may use the Model Withdrawal Form attached as Annex 1 to this Addendum. Use of the form is not obligatory; any unequivocal statement of your decision to withdraw is sufficient.

A2.3 Failure to Inform. If Shiftwave fails to provide you with the information on the right of withdrawal required under Directive 2011/83/EU (or equivalent UK legislation) before the conclusion of the contract, the withdrawal period shall expire twelve (12) months after the end of the initial fourteen-day withdrawal period.

A2.4 Digital Content. If you consent to the supply of digital content (such as software updates or new protocols) during the withdrawal period, and you acknowledge that this means you lose your right of withdrawal for that specific digital content, we will ask for your explicit confirmation before supplying it. This does not affect your withdrawal right for the physical Product.

A3. Legal Guarantee of Conformity - Detailed Provisions

A3.1 Section 7B of the Terms establishes the statutory legal guarantee of conformity. This Section A3 provides additional detail required by Directive (EU) 2019/771 and the UK Consumer Rights Act 2015.

Conformity Standard

A3.2 In addition to the conformity requirements set out in Section 7B of the Terms, the Product must:

(a)   correspond to the description, type, quantity, and quality specified in the contract, including any pre-contractual statements made on the Website, in advertising, or during consultations;

(b)   be fit for any particular purpose for which you require it and which you made known to Shiftwave at the time of purchase, and which Shiftwave accepted;

(c)   be delivered with all accessories and instructions as stipulated in the contract, including the ShiftLink module, pulse oximeter, and setup documentation;

(d)   possess the qualities that Shiftwave presented in any sample or model made available to you before the conclusion of the contract, including demonstrations during Shiftwave consultations; and

(e)   be of the quantity and possess the qualities and other features, including in relation to durability, functionality, compatibility, and security, that are normal for goods of the same type and which you may reasonably expect given the nature of the Product and any public statements made by or on behalf of Shiftwave.

Digital Elements

A3.3 The Chair incorporates digital elements (the Software, Apps, AI Coach, BioDrive biofeedback system, and associated digital services). Under Article 10(2) of Directive (EU) 2019/771, the legal guarantee of conformity for these digital elements extends for the entire period during which they are continuously supplied, or at least two (2) years from delivery, whichever is longer. If Shiftwave provides continuous digital services (including the AI Coach, cloud sync, and software updates), the conformity guarantee for these digital elements applies for the full duration of such supply.

Reversed Burden of Proof

A3.4 Any lack of conformity that becomes apparent within one (1) year of delivery shall be presumed to have existed at the time of delivery, unless the nature of the Product or the nature of the lack of conformity is incompatible with that presumption. Some Member States extend this presumption to two (2) years. For digital elements supplied continuously, this presumption applies throughout the entire period of supply.

Detailed Remedies

A3.5 Section 7B of the Terms summarises your remedies. The full remedy hierarchy is as follows:

(a) First tier - Repair or replacement. You may choose either repair or replacement, free of charge, within a reasonable time and without significant inconvenience to you. Shiftwave bears the cost of postage, carriage, labour, and materials. You may choose either remedy unless the one you choose is impossible or would be disproportionate compared to the other (for example, if the cost of replacement would be grossly disproportionate to the cost of repair given the value of the Product and the significance of the defect).

(b) Second tier - Price reduction or termination. You are entitled to a proportionate reduction in the price or termination of the contract (full refund) if: repair and replacement are both impossible or disproportionate; Shiftwave has failed to complete repair or replacement within a reasonable time; Shiftwave has failed to complete repair or replacement without significant inconvenience to you; or a lack of conformity appears despite Shiftwave's attempt to bring the Product into conformity. Termination is not available if the lack of conformity is minor, unless you can show that the defect is sufficiently serious to justify it.

(c) No charge for prior use. You are not required to pay for normal use of the Product made prior to replacement or termination. Shiftwave bears the cost of collecting the non-conforming Product.

Relationship to ShiftCare and ShiftCare+

A3.6 The ShiftCare (1-year) and ShiftCare+ (extended) commercial warranties are voluntary guarantees that may provide benefits beyond the statutory legal guarantee, such as:

• Coverage for accidental damage (not covered by the legal guarantee)

• Expedited replacement or repair turnaround times

• Dedicated priority support channels

• Extended coverage beyond the statutory guarantee period (e.g., year 3+)

To the extent that ShiftCare or ShiftCare+ provides coverage that is no more favourable than the statutory legal guarantee, the statutory guarantee takes precedence and you are entitled to those rights free of charge for the full statutory period. Shiftwave will clearly distinguish between commercial warranty benefits and statutory guarantee rights in all communications, including at the point of sale.

A3.7 The disclaimer of implied warranties in Section 7C of the Terms does not apply to the statutory legal guarantee described in this Section A3, which cannot be excluded or limited by contract.

Extended Guarantee Periods in Certain Member States

A3.8 The minimum guarantee period under EU law is two (2) years. Some Member States provide longer periods under national law. For example, the guarantee period may be three (3) years in Sweden, three (3) years in Spain (for products purchased from 1 January 2022), or five (5) years in Portugal for immovable goods (and potentially extendable to five years for movable goods under national case law). The guarantee period applicable to you is determined by the law of your country of habitual residence.

A4. Data Protection

A4.1 For information about how Shiftwave processes your personal data, including Health Data collected through the Chair and Digital Services, please refer to the Shiftwave Privacy Policy and the End User License Agreement (EULA).

A4.2 To exercise your data subject rights under the GDPR or UK GDPR (including the rights of access, rectification, erasure, restriction, portability, objection, withdrawal of consent, and rights in relation to automated decision-making), please visit GDPR Compliance page or contact our Data Protection Officer at info@shiftwave.co.

A4.3 EU/EEA Representative. In accordance with Article 27 of the GDPR, Shiftwave has designated the following representative in the EU/EEA:

TO BE APPOINTED
[Name]
[Address in an EU/EEA Member State]
[Email]

A4.4 UK Representative. In accordance with Article 27 of the UK GDPR, Shiftwave has designated the following representative in the United Kingdom:

TO BE APPOINTED
[Name]
[Address in the United Kingdom]
[Email]

A4.5 You have the right to lodge a complaint with your national data protection supervisory authority at any time if you believe that our processing of your personal data infringes applicable data protection law.

A5. Unfair Terms Safeguard

A5.1 Shiftwave acknowledges that, under Council Directive 93/13/EEC on unfair terms in consumer contracts (as transposed into national law) and the UK Consumer Rights Act 2015, any term in the Terms or this Addendum that has not been individually negotiated shall be regarded as unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties' rights and obligations to the detriment of the consumer. Any such term shall not be binding on you.

A5.2 The Terms contain EU/EEA/UK-specific provisions in Sections 5A-5B (modifications), 6B (withdrawal), 7B-7C (warranty and guarantee), 8B-8C (liability), 11B-11E (governing law, jurisdiction, and arbitration), and 12B (class action waiver). If any other provision of the Terms not specifically addressed by these sections or this Addendum is found to be unfair under the applicable law of your country of habitual residence, that provision shall not bind you and the remaining Terms shall continue in full force.

A6. Contact Information

For all enquiries related to this Addendum or your EU/EEA/UK consumer rights:

Email: info@shiftwave.co

Post: Cofactor Systems, Inc., 513 Garden St, STE G, Santa Barbara, CA 93101, United States

For data protection enquiries:

Data Protection Officer: info@shiftwave.co

EU/EEA Representative: [to be appointed]

UK Representative: [to be appointed]

EU Online Dispute Resolution: https://ec.europa.eu/consumers/odr

 

ANNEX 1

MODEL WITHDRAWAL FORM

(Complete and return this form only if you wish to withdraw from the contract)

To: Cofactor Systems, Inc. (dba Shiftwave)

513 Garden St, STE G, Santa Barbara, CA 93101, United States

Email: info@shiftwave.co

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):

___________________________________________________________________________
(Description of the product ordered)

Ordered on (*) / Received on (*): ____________________________________

Name of consumer(s): ____________________________________________

Address of consumer(s): __________________________________________

 ________________________________________________________________

Signature of consumer(s): _________________________________________

(only if this form is notified on paper)

Date: ___________________________________________________________

 (*) Delete as appropriate.