Shipping policy
Shipping costs, delivery timelines and arrangements vary depending on whether you order the Shiftwave Pro or the Shiftwave Arc. Please review the information for your chosen product below.
The Shiftwave Pro
How long will it take to receive my Shiftwave Pro?
Once your order is confirmed, please allow 1–2 weeks for processing and fulfilment.
Domestic orders ship via UPS and typically arrive within 7 business days after dispatch. A signature is required upon delivery.
U.S. shipping rates:
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California: $150 per unit
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All other U.S. states: $300 per unit
You'll receive an email with tracking information once your order ships.
Do you ship the Shiftwave Pro internationally?
Yes. The Shiftwave Pro ships internationally, except where restricted by U.S. trade or export regulations.
Shipping methods and delivery times vary by destination and customs requirements. International customers are responsible for applicable import duties, taxes and customs fees.
Contact us for shipping costs and estimated delivery times to your country.
What are the shipping dimensions and weight?
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Box dimensions: 47" × 34" × 11"
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Approximate shipping weight: 63 lbs
Will the Shiftwave Pro include the correct power cord?
Yes. The Shiftwave Pro includes a region-specific power cord for its destination.
Its universal power supply supports 90–264V AC / 47–63Hz, allowing use with compatible international power outlets.
When travelling internationally, a suitable plug adapter may be required, but a voltage converter is not generally necessary within the supported voltage range.
The Shiftwave Arc
How long will it take to receive my Shiftwave Arc?
The Shiftwave Arc follows a different fulfilment schedule from the Shiftwave Pro.
Orders are fulfilled in the order they are received. We will provide an estimated delivery timeframe based on your order and current production and fulfilment schedules.
Delivery estimates are subject to change. We'll keep you informed of significant updates affecting your order.
What does shipping cost?
Standard shipping within the United States is $500 per unit.
Shipping charges are presented during checkout.
Do you ship the Shiftwave Arc internationally?
Online ordering for the Shiftwave Arc is currently available for delivery within the United States.
For enquiries about availability and delivery outside the United States, please contact us.
What are the shipping dimensions and weight?
The Shiftwave Arc has different packaging and shipping requirements from the Shiftwave Pro.
For specific shipping dimensions, delivery arrangements or installation-related enquiries, please contact us.
Shipping assistance
If you have questions about your order, delivery arrangements or international shipping, our team is available to help.